We serve. Or else!
Books Customer Service Spirituality Staff Training April 22, 2009 No Comments on We serve. Or else!I just finished reading "The King of Madison Avenue." The biography of David Ogilvy…the famous ad man. (Thanks John!) Ogilvy
The thumbprint of God
Destiny Spirituality April 20, 2009 2 Comments on The thumbprint of GodWhat is it about this stuff that touches me so deeply? I watched this video (thanks to Brian Phillips, follow
Make summer staff training count
Customer Service Staff Training April 15, 2009 1 Comment on Make summer staff training countSummer staff training is right around the corner. When I was a camp director, I always felt like training was
Make your life extraordinary
Culture Destiny Spirituality April 14, 2009 2 Comments on Make your life extraordinaryBecause of the circumstances I currently find myself and my family in, I've been thinking a lot about death lately…and
Get your head up!
Spirituality April 8, 2009 No Comments on Get your head up!This picture represents my worst nightmare while I was at camp. A big mud hole with a gaping water leak
Your passions choose you
Destiny Spirituality April 7, 2009 No Comments on Your passions choose youYou do realize, don't you, that you were created for a divine purpose? A purpose that no one else can
Are you moving higher, or lower?
Customer Service Spirituality April 6, 2009 No Comments on Are you moving higher, or lower?I'm in New Hampshire this week at Brookwoods for the NY/NE Sectional Fireside. Just about 100 camp leaders from all
When in doubt…go to your customers
Customer Service April 1, 2009 2 Comments on When in doubt…go to your customersI just finished reading the latest "Street Smarts" column in the April, 2009 issue of Inc. magazine. (I tried to
Community relations…how important are they?
Customer Service Marketing March 31, 2009 1 Comment on Community relations…how important are they?How important is it that you have a good relationship with the community? Pretty darned important. From the looks of
Customer Service…do you get it?
Customer Service March 30, 2009 No Comments on Customer Service…do you get it?(RANT WARNING! Admittedly, the following post is a rant based on the Circle K store near my house and their
Secrets tighten the tribe
Culture Tribes March 25, 2009 1 Comment on Secrets tighten the tribeIf you don't have outsiders…you can't have insiders. When you have those "secret" traditions that only tribe members know, it
72 days left…time to blog?
Camp Marketing Marketing Web 2.0 Web Marketing March 20, 2009 2 Comments on 72 days left…time to blog?Yesterday I talked about just 73 days left until June 1. Now it's 72 days. Do you think it might
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