You are here: Home 
Customer Service What can you learn from Johnny the bagger?
Great customer service comes from the heart. I think throughout my interactions with all sorts of services industries I've come to learn that although great service can be taught…it's best when it comes naturally, when it comes, not from the head (something you know you should do) but from the heart (something you are compelled to do).
Storytelling is a tradition that holds us together. When we tell stories to our kids, those stories become like glue that cements us together. Telling stories reminds us of our past and reinforces our values, the things we hold as precious and true.
A Long Ride Home is exactly that kind of story. The book is about Billy Christian, who was abandoned by his parents and raised by his grandpa on the farm. He longs to escape life on the farm and become a cowboy like his uncle, whom he’s never met. A Long Ride Home follows Billy on his Destiny journey and is filled with intriguing characters and valuable life lessons, without being preachy or religious.
Reading this book together is destined to become a valued family tradition. Order today!
raymond :
not only have there been coincidences,but they increased in frequency...
Casey Kay Akin :
Amazing job spreading the word in your own words. Thank...
Hara :
A few days ago (Jan 2017) I heard the story...
Laura :
So very true and so easily forgotten. We all need...
Heather Westover :
Oh My Goodness ... Stories are something we do not...
Great video, Michael. It shows the power of not only how one small idea can transform customers, but other employees as well. Bravo!