Are you trapped doing “left-hand” stuff?
January 6, 2010 5 Comments on Are you trapped doing “left-hand” stuff?Back in 2000 I left the camp I had grown up at (my parents founded the camp). I had been
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Thanks for dreaming the BIG dream
December 21, 2009 1 Comment on Thanks for dreaming the BIG dreamI love this video. (Thanks for the reminder from Roy Williams) Those of you who know Roy know he has
What people fear most as they age
September 11, 2009 No Comments on What people fear most as they ageBob Buford says that there are three things that people fear most as they grow older. #3. People fear death.
Give the services customers really want
August 21, 2009 No Comments on Give the services customers really wantToday's Daily Stat from Harvard Business Publishing says that 65% of U.S. consumers surveyed about customer service said that they
An unfinished work
August 18, 2009 No Comments on An unfinished workYou've probably heard the legend of Michelangelo and his famous "David" statue. He said he didn't create anything, he just
Take the step…and boldly hold your ground
August 17, 2009 4 Comments on Take the step…and boldly hold your groundMy dad would've turned 74 years old today, but Don Staires died on November 1, 1999. I woke up this
Our HIGH-DEF explanation
August 10, 2009 No Comments on Our HIGH-DEF explanationBack in February, Greg Fields and I sat down in my office to talk about what HIGH-DEF means to us
Is Your Leadership Video or Photo Style?
July 16, 2009 No Comments on Is Your Leadership Video or Photo Style?A blog post today by Wayne Hastings reminded me of an example from an old friend. When I lived in
And now for something completely different
June 2, 2009 2 Comments on And now for something completely differentWhat you're looking at is the new Epic digital camera from RED. It was developed by the same folks that
What can you learn from Johnny the bagger?
May 28, 2009 1 Comment on What can you learn from Johnny the bagger?Great customer service comes from the heart. I think throughout my interactions with all sorts of services industries I've come
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